Scattered Brand Mentions
Posts about locations, menu items, staff, and campaigns can appear across six different social platforms.
Conversation intelligence for restaurants
Know what diners are saying while it still matters
A service failure, food-safety concern, limited-time offer, or local competitor can move from one table to a brand issue in public. Bring restaurant, location, menu, service, and category conversation into one live view, then route the source-linked signals your team needs.
Trusted by
The blind spots
The Conversation Is Bigger Than Your Own Feed
Diner signals are spread across platforms, formats, locations, and competing brands. Manual checking makes the pattern hard to see.
Too Much Noise to Read Manually
A keyword match alone does not tell you whether a Mention is a complaint, praise, question, promotion, or irrelevant noise.
Competitor Context Arrives Late
Without a shared view, teams can miss changes in share of voice, sentiment, and engagement around nearby or category competitors.
Tracked conversations, one working view
One listening workflow for every location
Socialhose turns live social conversations into searchable, enriched Mentions your operations and marketing teams can use.
Brand and Location Live Searches
Track restaurant names, location names, menu items, campaigns, leaders, and competitors across supported platforms.
AI-Enriched Mentions
Every Mention receives sentiment, emotion, intent, classification, entity, topic, and media analysis automatically.
Alerts and Team Digests
Route matching Mentions through instant alerts or scheduled summaries for local, regional, and brand teams.
Competitor and Category Context
Compare share of voice, platform activity, sentiment, engagement, topics, and top authors across tracked campaigns.
Put diner signals to work
From public signals to practical decisions
Multi-Location Visibility
Create campaigns around the brands, markets, and location terms your team needs to follow.
What this unlocks
Keep relevant Mentions searchable by campaign, platform, date, sentiment, classification, keyword, language, and engagement.
Service Issue Triage
Use enriched intent, classification, sentiment, and emotion signals to organize incoming social feedback.
What this unlocks
Route selected Mentions to alerts or digests and track them through new, reviewed, responded, escalated, or dismissed statuses.
Menu and Campaign Feedback
Track named dishes, seasonal releases, promotions, and launch terms in dedicated Live Searches.
What this unlocks
Compare volume, sentiment, engagement, topics, and purchase-intent signals over the reporting window you select.
Competitive Context
Monitor the public conversation around named competitors alongside your own brands and locations.
What this unlocks
Use share-of-voice, platform, sentiment, engagement, author, and influencer views to understand the category.
Before you start
Questions restaurant teams ask first
Does Socialhose collect traditional review sites?
This page promises live collection from X, Instagram, TikTok, Facebook, LinkedIn, and Reddit. It does not claim universal restaurant-review-site coverage.
Can a multi-unit team separate brands, markets, and locations?
Yes. Configure campaigns and Live Searches around the brands, markets, location names, menu terms, and issue language that matter. Available scale depends on the plan.
Can it manage a food-safety incident or service recovery?
No. Socialhose can surface monitored public discussion and route source context through alerts or digests. Your authorized food-safety, operations, legal, and guest-care teams own verification and response.
Can we follow a menu launch or limited-time offer?
Yes. Track named dishes, campaign terms, hashtags, locations, competitors, and known issue language, then compare volume, sentiment, intent, engagement, and source context as the launch develops.
How much historical context is available?
Historical availability and lookback vary by platform and Live Search type. Socialhose leads with live collection and provides historical context where the selected source supports it.
Is an annual contract required?
No. Socialhose uses published month-to-month pricing with no setup fee or minimum term.