Public social platforms
Track the public conversation your Live Searches define across X, Instagram, TikTok, Facebook, LinkedIn, Snapchat and Reddit.
Public intelligence for healthcare teams
The patient experience is already being described in public.
Appointments, billing, access, bedside experience, service disruptions, and trust all surface in public conversation. Socialhose helps patient experience, communications, and service-line teams find the patterns, keep the source context, and route what deserves attention.
Trusted by
Healthcare listening facts
Language filters
Examine multilingual experience and access signals without forcing distinct communities into one reading.
Automatically enriched
Captured Mentions receive sentiment, emotion, intent, entity, topic, and relevance analysis before they reach your workflow.
Where patient experience becomes visible
Patient experience is more specific than positive or negative.
Listen for the moments that shape trust: getting care, navigating the system, understanding what happened, and deciding whether to return.
Access and navigation friction
Follow public questions and complaints about appointments, referrals, billing, insurance, transportation, hours, and digital access. Group recurring themes by location, service line, language, and intent.
The experience behind the score
Read anger, fear, praise, confusion, and questions alongside sentiment. The underlying Mentions preserve the words and source context that an aggregate score leaves out.
Service-line and location reputation
Build Live Searches around facilities, programs, specialties, leaders, and known issue language. Compare how the public conversation changes across markets without treating one location as the whole system.
Trust, misinformation, and public-health narrative
Track the claims, entities, and emotional frames moving through monitored conversation. Surface changes for human review by communications, clinical, or community teams rather than declaring a post true or false automatically.
From public signal to accountable follow-through
A listening workflow that respects the handoff.
Socialhose provides public-conversation evidence. Your authorized teams decide the clinical, operational, privacy, and response action.
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Listen around the care journey
Define the services, facilities, access terms, and community language that matter. Platform-aware Live Searches collect the public conversation as it develops.
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Separate pattern from noise
Use relevance filtering, sentiment, emotion, intent, entity, language, location, and engagement to move from an isolated post to a reviewable pattern.
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Route the evidence
Send alerts and digests to patient experience, communications, operations, or community teams with the source context still attached.
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Brief without flattening the story
Use dashboards, exports, and API-fed reporting to show the volume and the lived language behind it to leaders and stakeholders.
Proof, not promises
We ran this playbook on Texas healthcare, then published the results
The Texas Healthcare Conversation Report (Edition 02) analyzed 13 weeks of public posts about Texas healthcare, April through June 2026. It measures the Voice Gap: the distance between how hospitals describe care and how patients experience it. Every figure comes from the same Socialhose feed your team would use.
Institutional posts ran 78% positive. Patient posts ran 53% negative. This is the distance between them.
The gap grew week over week across 1,564 analyzed posts as the quarter went on.
A separate access channel, 52% negative, raising appointments, vaccines, and access on its own terms.
Published by Social Knowing, our independent research journal. All figures derive from the Socialhose Public API and are frozen at publication; the live TX Health Monitor carries the current reading.
Questions healthcare teams ask first
Questions healthcare teams ask first
Does Socialhose monitor patient records or private messages?
No. Socialhose monitors public social conversation captured by the Live Searches you configure. It is not an EHR, patient record, private-message, or clinical case-management system.
Does it replace patient surveys or experience research?
No. Surveys answer structured questions from a defined sample. Socialhose adds an unsolicited public-conversation layer that can reveal emerging language, recurring friction, and questions worth investigating through your established methods.
Can the platform make clinical or safety decisions?
No. It can surface and enrich monitored public Mentions for human review. Your authorized clinical, safety, privacy, legal, and operations teams retain responsibility for every decision and regulated workflow.
Can we monitor Spanish and other languages?
The workspace supports 12 language filters. Available public conversation still depends on the platforms and Live Searches you configure, and important findings should be reviewed by people with the relevant language and community context.
How are issues distributed internally?
Use alerts for monitored changes, scheduled digests for regular briefings, exports for analysis, and plan-gated webhooks or API access for existing reporting workflows.
How much historical data is included?
Historical availability and lookback vary by platform and Live Search type. Socialhose leads with live collection and provides historical context only where the selected source supports it.
Keep the public experience in view
Patient experience is already speaking. Put it in the room.
Give patient experience, communications, and operations teams a shared view of public concerns, access barriers, and trust signals.